Shipping and Returns


SHIPPING

Please allow up to 3-5 business days for your order to be processed. Once your order is processed, allow up to 8 - 25 business days for your order to be delivered.

We have multiple manufacturing partners located domestically and internationally. Because of this, you may receive multiple packages from different groups. It is also because of this that the transit times can vary. Our products prices are low and affordable because we are sacrificing quick transit times. So, please be patient with your order and us.

Confirmation emails with tracking numbers may be sent to your spam or promotions folder. Please check those folders if you have not received an email.

Orders may take longer due to order surges.

 

TRACKING

Please feel free to track your item on the below link: 

www.parcelmonitor.com

 

SHIPPING DISCLAIMER

We ship orders as soon as possible; however, this will not always be the same day that the order is placed. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders. We cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing DontLeaveMehome with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. DontLeaveMeHome does not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without communication with our team. 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

SALE ITEMS 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to the info@dontleavemehome.com.